Trust & Safety

Our commitment to creating a safe, fair, and trustworthy marketplace

Our Commitment

AbdiTrade is dedicated to fostering a community where collectors can trade with confidence. We invest in technology, policies, and people to ensure every transaction is safe and every user is treated fairly. Our Trust & Safety team works around the clock to protect our community from fraud, scams, and policy violations.

Community Policies

Prohibited Items

Counterfeit cards, stolen items, and items violating intellectual property rights are strictly forbidden.

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Fair Trading

All listings must be accurate. Misrepresenting card conditions, authenticity, or details leads to account suspension.

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Communication Standards

Harassment, hate speech, threats, and abusive behavior will not be tolerated on our platform.

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Privacy Protection

We protect user data and privacy. Sharing others' personal information is prohibited.

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Policy Enforcement

We take a graduated approach to enforcement, considering the severity and frequency of violations:

WarningFirst-time minor violations receive a warning and education about our policies.
RestrictionRepeated violations may result in temporary limits on selling, buying, or messaging.
SuspensionSerious or continued violations result in temporary account suspension.
Permanent BanSevere violations like fraud or counterfeiting result in permanent account termination.

Protection Programs

Buyer Protection

  • Full refund if item doesn't arrive
  • Refund for significantly misrepresented items
  • Secure payment processing
  • Dispute resolution support

Seller Protection

  • Protection against false claims
  • Secure payment guarantee
  • Fair dispute review process
  • Fraud detection tools

Need to Report Something?

If you encounter any violations, suspicious activity, or have concerns about another user, please report it to our Trust & Safety team. All reports are reviewed promptly and confidentially.